Refund Policy

At Easyavprotect, we strive to provide high-quality digital security products and ensure a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, this Refund Policy explains when and how you can request a refund.

Eligibility for Refunds

You may request a refund under the following conditions:

• The request is made within the valid refund period stated at the time of purchase.
• The product or service has not been activated, used, or tampered with.
• Digital license keys or downloads have not been redeemed.
• The item is defective, incorrect, or not as described.
• You received the wrong product due to an error on our side.

Please note: Certain digital or subscription-based products may have specific refund restrictions depending on their activation status.

Non-Refundable Items

Some items are not eligible for refunds:

• Activated or used antivirus licenses
• Subscription periods already consumed
• Services that have already been delivered
• Products purchased during special promotions (unless defective)
• Customized or special-order services

If you are unsure whether your order is refundable, contact our support team for clarification.

How to Request a Refund

To request a refund, please contact us with your:

• Full name
• Order number
• Reason for refund
• Email address used during purchase

Our team will review your request and respond with instructions. If the refund is approved, we will process it promptly.

Refund Processing Time

Once approved:

• Refunds are issued to your original payment method.
• Processing typically takes 3–7 business days, depending on your bank or payment provider.
• We will notify you via email once your refund has been completed.

Order Cancellations

If you want to cancel your order:

• You may request cancellation before the product is shipped or the digital license is delivered.
• If the order has already been processed, cancellation may not be possible.
• Contact support as soon as possible for assistance.

Damaged, Faulty, or Incorrect Items

If you receive a damaged, faulty, or incorrect product:

• Contact us immediately with pictures or proof.
• We will replace the product or issue a full refund at no extra cost to you.

Customer Support

For all refund-related questions or to submit a request, please contact our support team. We’re here to help ensure you are satisfied with your experience at Easyavprotect.